All Sales are Final as all items are placed to order.

At Lip Service Napkins, we pride ourselves with products made of the highest quality. Product faults are rare and we do our best to ensure that every packed item is reflective of our renowned quality standards. However, if for any reason you find a fault with one of our products we would like to help you resolve the problem. In all instances where a product may be faulty, please contact Customer Service at quoting your order number, your name and address, details of the product and photos of the issue. And we’ll get right on it!  We will then advise and assist with the replacement process. Lip Service Napkins will ensure costs associated with returned faulty goods, including delivery, will be credited back to you.

Defective or damaged items will require authorization from Lip Service Napkins prior to being replaced or refunded. We may be unable to accept the return of any item that has been scented, stained or washed. The item must be returned in its original packaging for protection with an exchange form and preferably a copy of the original invoice.

Refunds of defective or damaged product will be made to your original method of payment. If you would like it replaced, it may happen that your requested replacement item has sold out or temporarily out of stock by the time your product is posted and received by Lip Service Napkins. If your replacement is not available, we will get back to you.

Defective or damaged items may be returned within 30 days of receipt of the item.

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